Embedded throughout the AmplifAI suite, Shield’s AI agents are now in use across leading financial institutions, enhancing how firms investigate, detect, and govern complex communications. Delivering real-world results, teams have reduced investigation times, improved risk detection clarity, and slashed manual workloads by automating critical compliance workflows. 

“These agents don’t just answer questions — they think through tasks, orchestrate actions, learn from outcomes, and evolve,” said Mr. Ofir Shabtai, Co-Founder and CTO at Shield. “Shield’s AI agents don’t just help with compliance, they strengthen it. With multi-layered safeguards and human-in-the-loop (HITL) design they critically validate and self-reflect to ensure firms are more thoroughly defended from risk.” 

Live in AmplifAI today: How agentic AI delivers impact 

Shield’s AI agents are now live and integrated into all core compliance workflows within Shield AmplifAI — and are designed specifically for the challenges of financial compliance. They operate within the AmplifAI toolkit to reduce manual workloads through automation of burdensome tasks, increase investigation speed through natural language queries, and enhance decision-making across complex datasets through simplified and concise rationale. 

AmplifAI your Analysis: Shiela – Your agentic assistant for compliance search and analysis 
Natural language in, prioritized answers out. Shiela now leverages multiple AI agents to understand natural language queries, search and assess customer’s data, reason through requests, critically prioritize most relevant communications, and reason through to provide a clear explanation to the user around the results. 

AmplifAI your Surveillance: now leveraging multi-agent orchestration for tailorable nuanced coverage and noise reduction: 

• Fortified Surveillance – Agentic intelligence for risk detection 
  With the introduction of agentic AI, Fortified Surveillance provides an autonomous second round of risk review according to your compliance needs, whether ensuring no nuance is missed in non-alerted comms, to critically assess alerts and further reduce false positives or other configurations according to goals.  

• Risk Reasoning – Explainable AI that thinks before you act 
  AI agents deliver clear, human-readable rationale for alerts, streamlining and accelerating triage across large volumes of alerts and long communications.   

Customers already leveraging these capabilities report significant improvements in user time-to-impact (TTI) and risk clarity. For a leading global bank, Risk Reasoning accelerated the alert review process enabling users make decisions in minutes in place of hours. It also provided intelligent qualification for false positives, allowing analysts to quickly and confidently categorize them, reducing their manual workload without sacrificing oversight.  

Trust, transparency, and governance by design 

Shield AmplifAI leverages agentic AI with strict architectural safeguards to ensure full alignment with compliance expectations. Every agent operates under identity-verified security controls and delivers outputs that are fully traceable, auditable, and explainable. 

AmplifAI’s agentic AI also maintains a human-in-the-loop approach, ensuring that autonomy never comes at the expense of control. Compliance teams retain full oversight of each decision, with every step guided, validated, and aligned to internal policy and regulatory standards. 

In an AI-driven world, your insights are only as strong as your data, so Shield’s agents operate across unified, audit-ready datasets—built on a platform designed to defend your data, defend your decisions, and defend your compliance. No siloes. No blind spots. Just trusted, explainable intelligence. 

The result is a system that accelerates compliance outcomes while fully aligning and global regulatory requirements and compliance frameworks including GDPR, the EU AI Act, HIPAA, FCA, and FINRA. 

Compliance that moves at the speed of risk 

With this advancement, Shield reinforces its position as a pioneer in AI-driven compliance, delivering not just innovation, but impact—making every compliance program smarter, faster, and more resilient against the complexities of tomorrow.  

Shield is already developing the next wave of agents to accelerate risk detection, dynamically enforce policies, and reinvent compliance investigations. 

Stay tuned: The future of compliance isn’t reactive—it’s agentic. 

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Shield is eliminating these obstacles with an expanded API suite that sits on Shield API Hub, giving enterprises full control over their compliance data. By integrating compliance related data directly into their existing infrastructure and systems, organizations can streamline risk monitoring, strengthen oversight, elevate insights, and reduce operational friction. 

Removing barriers to compliance data access 

Shield’s API Hub is built for organizations that need direct, structured access to their compliance data, without workarounds or delays. These latest updates build on the existing API suite, covering additional APIs such as legal hold, case management, and focus on ensuring organizations have direct, structured access to their compliance data, without workarounds or delays, including:  

• Complete access to compliance data – Extract everything from alerts and policy violations to audit logs and digital comms metadata. 

• Direct system integrations – Align compliance data with existing BI and analytics, and case management systems for faster investigations and better oversight. 

• Enterprise-grade security & control – A two-layer architecture ensures high-performance data processing while enforcing strict access control through JWT authentication. 

• Advanced analytical insights – Automate reporting and investigations by integrating compliance data directly into analysis and BI systems to allow more visualization tools. 

Building a scalable compliance ecosystem 

This API expansion introduces new capabilities to extract alert and hit data, with audit log and eComms metadata APIs coming soon, reinforcing Shield’s commitment to providing compliance teams with the tools to extract value from their data, not just store it. 

“Data access isn’t an afterthought, it’s a necessity for modern compliance,” says Tamar Sharir Beiser, Chief Product Officer at Shield. “Organizations shouldn’t have to fight to use their own compliance data. With Shield’s API Hub, compliance teams move beyond data storage to full operational control, allowing them to manage risk on their own terms.” 

“We’re seeing growing demand from enterprises looking to move past manual exports and rigid reporting tools,” adds Sharir Beiser. “This is about giving compliance and IT teams the ability to structure and automate their workflows, reducing complexity while maintaining complete oversight. 

Command your compliance data 

With Shield’s API Hub, enterprises gain direct control over their compliance ecosystem. By eliminating bottlenecks and ensuring full data accessibility, Shield enables organizations to act faster, uncover hidden risks, and align compliance operations with business objectives. 

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“In an era where technological and regulatory demands continue to intensify, Shield is the only end-to-end platform in the Visionary quadrant, combining AI-powered solutions with a laser focus on financial services,” Weitzman says.

 Our approach: Pioneering the future

 With a robust AI-driven portfolio, Shield empowers its customers to proactively manage risk and compliance. While traditional industry leaders may be constrained by legacy systems, tech debt, and broad but often unfocused portfolios, Shield is agile and specialized, designed to anticipate and meet the unique needs of large and mid-sized financial institutions.

“Being named a Visionary in the Gartner Magic Quadrant to us means, we’re not just providing a product that meets the status quo of today, we’re creating a platform that grows with the industry and with our customers. We’re adapting to their needs and the complexities of the ever-evolving global regulatory environment of the future.” Weitzman continues.

A focus on future-proofing compliance

While other players in the market span multiple verticals, Shield’s specialization in the financial services sector sets it apart. With a deep focus on the unique needs of highly regulated industries Shield’s platform offers unparalleled integration and customization, delivering the best-in-class compliance solutions for Tier 1 and global enterprises.

With modular, end-to-end architecture ensuring organizations can start where it makes sense for their business and scale as they grow.

Shield stands apart from others in the market by focusing on innovation that meets the evolving challenges of financial compliance while delivering a superior product and customer experience.

“We’ve always been focused on our customers, and we believe our high customer satisfaction ratings reflect our collaborative approach,” said Tamar Sharir, Chief Product Officer at Shield. “We work alongside our clients to understand their needs, making sure we provide not only the most advanced technology but also the best service and support in the industry.”

Gartner, Magic Quadrant for Digital Communications Governance and Archiving Solutions, 8 January 2025.GARTNER is a registered trademark and service mark and MAGIC QUADRANT is a trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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“We’ve revolutionized compliance before, and we’re doing it again,” says Shiran Weitzman, co-founder and CEO of Shield.

From Shield’s launch in 2018, the platform has become the industry’s most trusted, multi-layered AI offering. Now adding an even more powerful toolkit, Shield’s AmplifAI, ensures that compliance professionals no longer need to feel overwhelmed by alerts and regulatory challenges.

The pressure on organizations to stay ahead in the regulatory landscape is growing, but exclusively with AmplifAI, users now have an additional layer of confidence through stronger surveillance and analysis, that maximizes efficiency and enables control like nothing else in the industry.

AmplifAI: The next revolution in compliance

While many vendors boast GenAI solutions for compliance teams, Shield AmplifAI is the only that combines transformation across impact and user transparency and control — giving teams the power to do their work more effectively while making better informed, more timely decisions.

Shield has leveraged its deep expertise in the industry and technology to create a fully integrated, GenAI-driven suite of solutions that redefine how compliance leaders tackle their toughest challenges. From establishing context and detecting risk to analysis and surfacing insights, the AmplifAI toolkit works in harmony as an added layer of GenAI impact to Shield Discover, Surveillance and Voice. 

• With a new GenAI assistant, Shiela, teams can ask questions within the platform – supporting complex queries and maintaining governance to ensure immediate, intuitive and reliable data – all with a conversational interface.
• Thematic Controls provide automatic, customizable categorization across themes of interest for deeper analysis by topic when investigating cases.
• Fortified Surveillance capabilities with detailed risk reasoning provide highly-nuanced risk detection and transparency for the risk behind the alert.
• Surveillance by Example allows teams to leverage models to adjust and add new examples with further growth and learning.
• From speech enhancements to call topic segmentation, voice communications are clearly understood and analyzed across themes, topics and multiple languages, ensuring every conversation can be monitored as accurately and efficiently as possible. 

“Shield AmplifAI isn’t just an incremental shift, and Shield is not one of those vendors that just adds ChatGPT to their tech stack. AmplifAI is a purpose-built leap forward in how financial institutions manage compliance,” says Shlomit Labin, VP of Data Science at Shield. “We’ve designed AmplifAI with the future in mind. It’s more than GenAI – it’s a toolkit designed to change the game for our users, leapfrogging their effectiveness while providing new levels of transparency, control and governance.”

Built for the future of compliance

AmplifAI is fully aligned with the latest regulatory requirements, including the EU AI Act, FCA, and FINRA guidelines. Built for governance and regulatory-readiness, the platform ensures better informed and more timely decision-making through clear and accessible reasoning and explanations at every step.

Shiran Weitzman, CEO of Shield, emphasizes, “GenAI is no longer optional, it’s the only way forward for staying compliant in today’s fast-evolving financial markets. AmplifAI represents the future of compliance, ensuring that every risk is assessed, every decision is made with confidence and every user given the tools to maximize their expertise.”

With AmplifAI, regulated organizations now have a game-changing GenAI layer that addresses today’s most pressing challenges while preparing them for what’s next. Shield’s suite of solutions, in partnership with Shield AmplifAI, is compliance technology built for those who demand more.

Learn more about Shield AmplifAI’s exclusive capabilities and how you can leverage the full impact of GenAI by visiting https://www.shieldfc.com/amplifai/.

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FinTech Global director Richard Sachar said, “The DataTech50 list will help not just the firms looking to transform but also those within the financial sector who are seeking more insights and knowledge into the kind of innovation that is taking place within the data management space in 2024 and beyond.” 

As businesses continue to expand their digital transformation efforts and use artificial intelligence (AI), data governance is becoming critical to improve operations and remain competitive.  

Shield remains at the forefront of innovation with cutting-edge AI that ensures every nuance is captured, every risk is addressed, and every decision is made with confidence.  

Continually innovating, Shield is soon to launch its latest advancement in AI, designed to revolutionize the data management and surveillance landscape for compliance leaders. 

“We’re delighted to have made the DataTech50 list” says Iftach Drori, VP of Marketing at Shield. “As industry leaders we know AI is not an option anymore but an imperative for financial services businesses and the only path forward for effective compliance. As a forward-thinking business, we are proud of having the most up-to-date technology for our customers security, and in a few weeks, we’ll be launching our latest advancement in AI – it’s the next frontier.” 
 
—

Read more to discover how Shield provides customers with the transparency, governance, and security they need to navigate and thrive in today’s regulatory landscape. 

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Shield is proud to announce the addition of Tim Estes, founder, fmr. Chairman and CEO of Digital Reasoning and current Chairman and CEO of Angel AI, as a special advisor to the CEO of Shield. This partnership is set to further elevate Shield’s AI-driven compliance and risk management solutions, reinforcing its position as an industry leader.

Tim Estes brings a wealth of expertise from his pioneering work in applying AI and machine learning at the industry-leading Digital Reasoning, particularly within the financial services sector. His innovative approach was instrumental in transforming how organizations manage and interpret vast amounts of data, and that legacy continues with this new partnership. At Shield, Estes will provide strategic guidance, ensuring the company becomes the most trusted AI partner to the financial services industry in the area of surveillance and compliance.

“Shield stands out because of their comprehensive capabilities and deep commitment to partner with tier 1 financial services institutions to deliver compelling solutions for their highest needs. We are at a moment of transition in the compliance and surveillance industries, where the journey to apply AI to create dramatic efficiencies and expansion of risk coverage is ever present.

“It is important that the industry have a partner like Shield that can be trusted to unlock this potential and meet the promise of this new wave of technology. Reviewing the industry, I found an unmistakable signature of excellence and follow through by Shield coupled with the ability to really deliver innovation. I’m excited to continue to contribute to this journey in an industry I’ve been passionate about for decades and see the promise of machine learning and AI be realized,” said Estes.

“We are thrilled to have Tim join Shield as a special advisor. His unparalleled expertise and experience in innovative compliance AI is invaluable as we continue to innovate and enhance our platform’s capabilities. Together, we are poised to set new standards in compliance and risk management,” said Shiran Weitzman, co-founder and CEO, Shield. 

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Shield, the leader in AI-backed communications compliance software, in partnership with the award-winning Message Heard podcasting team, proudly announce the launch of its compelling new podcast series, Gone Rogue. Gone Rogue is a narrative podcast series about the financial mavericks who bend the rules till they break.

Each season will investigate financial misconduct at the very biggest scale – hearing from those closest to the action to discover how people use and abuse financial loopholes, and what the industry can do to stop it happening again. This enthralling series kicks off with a deep dive into one of Wall Street’s most sensational insider trading cases—the rise and fall of SAC Capital—helmed by Steve Cohen.

Listeners are guided through the twists and turns of this high-stakes saga by our own host, exploring the alleged activities that led to the downfall of SAC Capital and ensnared one of the industry’s most formidable players.

Gone Rogue challenges listeners to confront the darker side of ambition and to contemplate the elusive nature of justice in a world driven by profit.

Highlights of Season 1:

• Exclusive Interviews: Gain unparalleled insights from Charles Gasparino, one of the US’s leading financial journalists, and Bethany McLean, a leading finance journalist working at Vanity Fair, writer of the infamous ‘Is Enron Overpriced’.   These industry veterans share firsthand accounts of the investigation, prosecution, and aftermath of the SAC scandal.
• Expert Commentary: Hear from a range of financiers and industry leaders who provide expert analysis on the broader implications of insider trading and the lessons learned from the SAC case.
• Engaging Storytelling: Gone Rogue combines meticulous research with captivating storytelling, creating a narrative that is both informative and entertaining.

The Story Unfolds:

• Join us as we peel back the layers of the SAC case, from the frantic trading floors to the clandestine meetings, and the intense courtroom battles. Gone Rogue explores what exactly happened and can it happen again, making it a must-listen for anyone interested in finance, regulation, and corporate intrigue.

Launch Date and Availability:

Season 1 of Gone Rogue will be available on all major podcast platforms starting July 8. Don’t miss out—subscribe now on Spotify or Apple and be among the first to uncover the secrets behind one of Wall Street’s most notorious firms.

Stay tuned and stay compliant with Gone Rogue—because in the world of finance, it’s always best to play by the rules.

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The more efficient you are, the quicker you can mitigate compliance risks.

Shield is thrilled to announce the release of the latest version of its AI Digital Communications Governance (DCG) platform. The recent upgrades are meticulously designed to boost operational efficiency and amplify impact, ensuring compliance risk mitigation is faster and more intuitive.

Shield’s newest version harnesses the full potential of its industry-leading platform, renowned for being the only end-to-end, enterprise-grade, solution for communications compliance. This comprehensive integration fosters a single source of truth for all compliance team stakeholders, increasing trust and reliability. As data volumes continue to escalate, Shield remains committed to delivering operational efficiencies, reliability, simplicity, and extensive coverage in future updates. 

The latest version of the DCG platform introduces several key features, each crafted to enhance operational efficiency within communications compliance significantly. 

The newly released enriched case management and search capabilities revolutionize how large organizations’ compliance teams handle case files. The bulk import of eComms streamlines the process, dramatically enhancing efficiency and supporting unparalleled scale for enterprise-grade operations.  

Advanced filtering options empower users to swiftly locate the most relevant information and the improved alert and reporting features bring tailored responses and quicker identification of high-risk communications. Customizable alert workflows based on behaviors ensure responses are tuned to specific needs.

A standout feature in this version includes alert indications within search results, facilitating faster identification of potential compliance issues. This unique value proposition highlights our fully native suite and integrative data flows between Surveillance and eDiscovery.

Moreover, Shield’s award-winning platform’s enhanced data management capabilities are designed to ensure no stone is left unturned. Automated features now guarantee cleaner identity management data, including historical profiles and partial data, without the risk of overwritten data. This meticulous approach ensures comprehensive risk coverage with minimal manual intervention. 

In addition, Shield’s leading platform now includes enhanced search analytics and reporting capabilities. These features provide deeper insights and regular updates, enabling teams to stay ahead of compliance issues and maintain a proactive stance. 

“With this new version, we’re not just enhancing our platform; we are redefining what it means to achieve operational efficiency in large organizations’ compliance management. Our latest features are designed to provide unparalleled integration and customization, ensuring our top-tier clients can trust their compliance processes entirely,” said Tamar Sharir, Chief Product Officer at Shield. 

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Today, Shield, the leading platform for digital communications governance (DCG), announces additional enhancements to its data platform which increase scalability, robustness, and performance. These enrichments will further assist global financial institutions to connect the dots and read between the lines of their employees’ digital communications, across geographies, modalities, and data types.

According to Gartner’s 2023 Digital Communications Governance report, “The expanding quantity of digital communications channels, driven by both employee and customer demands to use the latest messaging tools, makes it challenging for organizations to implement a comprehensive digital communications governance strategy.” Large-scale, enterprise-grade solutions like Shield, help IT and compliance teams adeptly navigate this complexity while achieving their regulatory compliance goals as well as their efficiency and TCO ones.

With many of Shield’s tier-1 customers capturing and ingesting over 40 million records per day, amounting to up to 10 terabytes, legacy and SMB-oriented systems are not built to handle this amount and complexity of business data. Shield’s latest enhancements underscore a commitment to provide cutting-edge solutions for data management and digital communications governance. Currently, Shield’s platform handles data at a scale exceeding 30 petabytes, a testament to its enhanced scalability and robustness.

Tamar Sharir, CPO of Shield, said, “Our focus extends beyond just handling vast amounts of data. We’re dedicated to empowering organizations to effectively search, discover, and act upon their digital communications, even when dealing with millions of ecomms.
Our investment in a robust digital data platform is a strategic move to ensure that firms can manage and derive meaningful insights from their data, no matter the scale and complexity.”

This, in addition to flexible deployment methods, advanced agile architecture and a truly open platform, are key elements that top-tier firms are looking to get from technology providers. Shield is proud to lead the way. Built with microservices, Shield’s architecture is designed for horizontal scaling of all software components. Automatic scaling capabilities can even increase while reducing resources, based on the load. With these abilities, teams can make sure data import, query, and surveillance alert goals are fully met and still reduce cost during off hours.

With these groundbreaking enhancements, Shields reaffirms its commitment to innovation, security, and meeting the evolving needs of the largest and most demanding financial organizations. The company remains dedicated to providing enterprise solutions that not only meet but exceed the expectations of today’s—and tomorrow’s—dynamic business landscape.

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Since 2018, Shield has rapidly emerged as a pivotal player with major global financial institutions in need of cutting-edge compliance solutions. With top-tier customers across the globe, Shield’s global footprint is once again growing. Earlier this year to support significant growth in North America, Shield established a New York office and appointed General Manager, Brian Panicko. And now, closing out 2023, in order to support valued customers in Asia-Pacific, Shield once again expands its operation.

To provide global deployment and support for our customers and partners anywhere in the world, it’s with pleasure that we now announce our expansion into the APAC region. Led by Moshe Benjo, VP EMEA & APAC, we’ve onboarded a strong team of customer support and tech experts, as well as the addition of regional sales director, Erik Avesani.

The APAC region serves as a frontier in compliance evolution with organizations across Asia and Australia looking for an AI-backed solution to find and prevent market misconduct. By putting a team in the region to understand and better meet these needs, Shield is quickly becoming the partner that APAC regulated organizations are coming to trust.

Since establishing its New York office in February 2022, the company has tripled its customer base while doubling its annual recurring revenue. Earlier this year, experiencing high growth across top-tier US firms, General Manager, Brian Panicko, expanded Shield’s local presence building out go-to-market teams, customer success, project managers, and industry-leading subject matter experts.

“Global financial entities are increasingly covering countries and continents, and so are we. The nuanced compliance needs of each region must be reflected in the strategic AI platform that surveillance teams invest in across the globe,” Shiran Weitzman, CEO and co-founder of Shield, said.

Weitzman continued, “Our customers are our partners, and our partnerships are growing like never before—in every region. As a global institution, your compliance is only as strong as your least regulated region.”

With global expansion and an impressive customer list spanning continents, Shield continues into 2024 on a strong path to meet compliance needs with an innovative, AI-backed solution founded by industry veterans. 

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